Give time back to your clinic admin team - our platform will answer your phones,
outreach your patients, and
zip through documents.
Running doctor's offices and health systems is harder today than it's ever been - but finally there's help.
We handle the routine and the mundane so your staff doesn't have to. Let us answer your phones, do your appointment reminders, and input data from auths and intake forms into your EHR - you and your team have better things to do.
And you can feel confident we will meet your needs, because we are former clinic operators ourselves - we implemented best practices, learned through decades of experience, to build the solutions we wish we'd had.
You run doctor's offices - you shouldn't also have to run a call center! Most calls are routine - where are you located, what insurances do you take, I want to make/reschedule/cancel an appointment. We field these calls for you, while you and your patients enjoy:
Round-the-clock coverage
Stay available during the lunch hour and in the after hours so patients can manage appointments and get info at any time - including online via our chatbot
Robust language support
We cover English, Spanish, Mandarin, and Cantonese across all mediums in order to serve your patients in the language they're most comfortable with
Fewer holds and dropped calls
Our technology picks up calls near-instantly and can handle hundreds of simultaneous calls, improving experience and ensuring you don't lose patients due to phone issues
Stability
No need to scramble to cover last-minute callouts, and you no longer have to hire and train new staff if one of yours leaves
Consistency
Our "AIgents" stay polite & on-brand, no matter what, and are always on-script, following your instructions exactly
Appropriate transfers
If a call does go beyond the guidelines you've set for us, we transfer it to your team to ensure the right resolution
From appointment reminders to quality campaigns to compliance requirements, outbound messaging can be a major burden on clinic teams. We take this on with an omnichannel approach - we call, we text, we email, we even send physical letters in order to deliver your message!
Evening appointment reminders with live reschedule
We call/text appointment reminders when convenient for your patients and offer them the ability to cancel or reschedule live
Improved slot utilization with cancellation backfill
When a slot frees up, we automatically try to fill it with a patient from the waitlist so that providers can stay productive
No-show follow-ups, Google review nudges, quality initiatives
We make calls, send texts, and mail letters to meet your compliance obligations, boost your online presence, and improve quality
Instant scheduling outreach to newly referred patients
Referrals = revenue for specialists. We can rapidly identify a new referral, call/text the patient with available slots, and book the appointment in your EHR. And yes, we can read (most) doctors' handwriting
Automatic data entry of handwritten intake forms
Skip the data entry - we can read a filled out intake form and enter the data directly into your EHR in the correct places. For each item, you decide whether to record positive and negative findings or just positive
Preprocessing of lab results and other reports
Rapidly disposition labs and other reports by letting us take a first pass - we enter the details into the EHR and route to the appropriate user, flagging abnormal values for quicker review
Testimonials
"Visit volumes are up, stress and chaos are down, patients are happier... The Clinic Catalyst call center is a lifesaver!"
"Since Clinic Catalyst started answering our phones, we've stopped hearing complaints about not being accessible at lunchtime, or someone having an attitude on the phone. Patients are scheduling themselves, and my staff is happier too because now they have to deal with way fewer phone calls. Getting started couldn't have been easier, and now I can't live without it... and with the after hours coverage, we don't even need our answering service anymore!"
-- Multispecialty group administrator in California
"We're busier than ever since engaging Clinic Catalyst... Referring providers love how responsive our office is now!"
"We are almost entirely referral-based in a very competitive market. The Clinic Catalyst workflow lets us react right away to new referrals sent to us. The patient gets a phone call to schedule, and once their appointment is booked in the EMR, the PCP gets an update by eFax so that they know we're on it... so they don't send the patient elsewhere! PCPs are rewarding the elevated level of service with more referrals, but the truth is we don't have to lift a finger!"
-- Lead gastroenterologist in California
We work with most EHRs
Below are some popular EHRs we support. If you don't see yours listed here, not to worry - we are able to integrate with most EHRs using common standards like SMART on FHIR or HL7. Please get in touch with us and we'd be happy to check compatibility.
Built by care delivery veterans, call center experts, and product / eng talent from
